Let’s put things right
To better help you with your complaint, we’ve 2 options available depending on if you’re classed as a Microbusiness or a Non-microbusiness. Please select the option that best fits your business below to find out how to start the process.
*Businesses with fewer than 50 employees and an annual turnover of £6.5 million or a balance sheet total of £5 million; or an annual electricity consumption level of 200,000kWh; or an annual gas consumption level of 500,000 kWh.
You can request a hard copy of our complaints process by emailing our complaints team at customer.complaints@geab.com
Do you have fewer than 10 employees (or their full-time equivalent) and the yearly turnover, or yearly balance sheet, is not more than £2 million?