Let’s put things right

 

We’re sorry you feel like you need to visit this page, please let us know how we can help you.
Here at GEAB, we want to put things right as quickly as possible.

How to Complain

To better help you with your complaint, we’ve 2 options available depending on if you’re classed as a Microbusiness or a Non-microbusiness. Please select the option that best fits your business below to find out how to start the process.

*Businesses with fewer than 50 employees and an annual turnover of £6.5 million or a balance sheet total of £5 million; or an annual electricity consumption level of 200,000kWh; or an annual gas consumption level of 500,000 kWh.

You can request a hard copy of our complaints process by emailing our complaints team at customer.complaints@geab.com

Unsure as to whether you’re a Microbusiness or not?

Do you have fewer than 10 employees (or their full-time equivalent) and the yearly turnover, or yearly balance sheet, is not more than £2 million?

Yes
No