Customer Win-Back Consultant

Earn up to £25,000 as a starting salary
Location: Sunderland
Updated: January 22, 2024

The Green Energy Advice Bureau is dedicated to providing sustainable energy solutions that align with the financial and environmental objectives of our customers. We’ll do this by welcoming high-performing individuals dedicated to helping businesses overcome the challenges they face with their energy needs. Focused on the revenue and growth of every individual at GEAB we’re investing heavily in cutting-edge lead generation systems and best-in-class sustainability solutions. We are here to redefine the energy sector, setting new standards.

As our strategy for growth continues, we are looking to add a Customer Win-Back Consultant. This role is dedicated to finding out why the business has lost a customer and when their new contract ends. The role is designed to capture data and create a pipeline of quotable opportunities for future months and years.

Benefits & Perks

  • Competitive Salary: Earn up to £25,000 as a starting salary, with potential negotiations for those with industry experience.
  • Exciting incentives: From cash rewards to spot prizes, we believe in celebrating achievements in style. Enjoy a range of enticing incentives that recognise hard work and motivate employees to reach even higher.
  • Generous holiday package: Take advantage of 31 days of holiday (including bank holidays) to recharge and rejuvenate. We even offer extra time off during the festive season with performance and role-dependent opportunities for time off in December. Maximize time away while enjoying a non-absence day off bonus that increases the holiday allowance.
  • Culture perks and self-development fund: We foster a vibrant work culture. Our jam-packed culture calendar brings exciting events like burger vans and doughnut days to keep the energy high. Plus, we invest in employees’ personal and professional growth with the Better Yourself development fund.
  • Fun and celebrations: We know how to have a good time! Enjoy summer and Christmas events where employees can connect with colleagues, unwind, and create lasting memories.

We are looking for someone who is:

  • Trustworthy. You’ll be privy to confidential information and will be trusted to keep this to yourself.
  • Resilient. You need to not fear making 100 calls and the job is not done when you get one result a day, you need to keep going and finding more results.
  • Passionate. You’ll be passionate about understanding our customer needs and delivering excellent outcomes.
  • Can Do/Will Do. You have a positive mindset and embrace the unknown whilst keeping the end goal in mind.
  • Learner. There are so many things to learn out there and you love picking up new skills and learning new ways of doing things.

Must have:

  • B2C or B2B sales experience. 6 months +
  • Microsoft Office skills required, particularly Excel.
  • Effective communications with staff and customers.


Salary up to £25,000 (depending on experience)

Hours Monday to Friday 9am to 5pm

Based Sunderland


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