About your Meter Upgrade Appointment

As one of our valued customers, we are delighted to offer this free upgrade to your current energy contract. With no added costs and a quick and easy setup appointment, we can provide new tools that allow you to manage your energy in a more efficient, cost-effective and environmentally friendly way. To find out how, read below!
Why is The Appointment Needed?

Not only will this appointment modernise your equipment (if required), but it will also allow you access to an online analytics portal. This will enable you to access real-time consumption data for your meter, meaning you can manage your bills and carbon footprint with a greater degree of certainty. Taking advantage of this will also prepare you for new legislation which comes into force December 2026, so you’ll be ahead of the curve. You can find out more about the changes on our MHHS information page.

How Much Will It Cost?

The entire process is free and adds no extra costs to your current supply contract. We have opted to cover the cost for our customers as it gives you access to many benefits while enabling us to provide more informed advice.

What Will Happen at My Appointment?

Once you have confirmed your appointment date and time with us, one of our trusted engineers from Stark will visit your site. They will need access to the physical meter to carry out the work, so please be aware of where this is located. The length of your appointment and any anticipated downtime can be found in your appointment email. If applicable, please ensure that the necessary shutdown of any sensitive equipment/systems on site is done prior to the power-down period.

• IT equipment, including computers, servers, printers & telephones

• Alarm systems and CCTV equipment

• Tills and card payment systems

• Heating and refrigeration equipment

• Catering equipment, including vending machines, microwaves and ovens

Once the work is completed, the engineer will return their paperwork to us and let us know if any follow-up visits are required. This is usually the case if your meter requires a logger or if any additional/special parts are required. You can ask your account manager if you have any questions about this.

What if My Appointment Date/Time is Not Suitable?

No problem! Just reply to your Account Manager, letting them know what works best for you. We can even facilitate evening or weekend appointments if needed.

Who Are Stark?

Stark combines cutting-edge data-powered services with innovative infrastructure development to give customers the best tools to optimise their energy usage and reach their net zero sustainability goals. Focusing their efforts on areas of most significant value, such as cost reduction, in-depth analysis, and environmentally friendly solutions, they specialise in giving businesses the ability to make their energy work for them, regardless of industry or size.

Do I Need To Do Anything At The Appointment?

Nope! All you need to do is confirm your appointment and let us know the best contact details for your designated site contact which the engineer will use to follow up with you if necessary.

We do ask that you let us know if your site has any special requirements, such as:

• Parking requirements or restrictions

• Work permit requirements

• Risk Assessment Method Statement (RAMS)

• Anything other requirements not listed

All of these can be easily arranged if you let your GEAB account manager know about it before your appointment date.

Will this affect my current energy contract?

This work will not change your existing energy contract or supplier. It is simply an additional feature recommended by us thanks to having your energy supplied by GEAB.