Privacy Policy

This privacy policy sets out the privacy practices for The Green Energy Advice Bureau, our registered office is at Unit 3a, Hylton Park Rd, Sunderland SR5 3HD.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We are committed to protecting the privacy and security of your personal information, in accordance with the applicable data protection laws, including the General Data Protection Regulation, together the “Data Protection Laws”.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. When you provide your personal data to us, you are deemed to have read this privacy policy and to have accepted the terms set out herein. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the Website will constitute your agreement to any such changes.

We may collect and process the following data about you:
  • Information that you provide by filling in forms on our site geab.com or by post or over the telephone. This includes information provided in the course of expressing an interest in, using our services and/or to enable us to contact you in relation to our services.
  • Information that you provide to us in the course of subscribing to newsletters and email notifications.
  • If we contact each other in writing, we may keep a record of that correspondence.
  • If we contact each other by telephone, we will record and keep a record of all inbound and outbound calls to and from our contact centre.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out via links from our site.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred via the internet.

If you have any particular concerns about your information, please contact us. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. We may need to transfer your personal data outside the European Economic Area (EEA), for example, if one of our suppliers or group companies is located outside the EEA. We will ensure that any transfer of your data will be subject to appropriate safeguards, such as a European Commission approved contract (if appropriate) that will ensure you have appropriate remedies in the unlikely event of a security breach.

Third Party Processors.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here:  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

Group Companies

We may disclose your personal information to our sister companies to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our group companies include:

(i)Pulse Controls Ltd Reg UK Co. 14202792.  Pulse Controls Ltd are registered with the ICO Reg

What our clients say about us

The Green Energy Advice Bureau have been excellent for our company for the past few years. We have managed to save a lot of money on our energy bills and used them to arrange a switch in our water supplier.

The staff we have looking after our utility accounts have been at the company a long time,
they are extremely knowledgeable of the markets and all aspects of the industry. We have
used other brokers in the past who have been much less helpful than GEAB.

As a manufacturing company, we use a lot of machinery, which in turn uses a lot of
electricity. The support we have had from the accounts managers here is second to none. They help dig out the best deals on the market to try and save us as much money as possible. This is important for us, as we are a small family-run business, so every saving helps. They managed to source us the best deal at the time and advised us to fix this, and luckily, we did, as the energy market went into madness not long after. It’s not something you can just decide not to have, as we will always need the use of gas and electricity.

GEAB are always honest with what’s happening in the market; if there are any potential things that can save you money, they will let you know. They helped us extend our fixed contracts so we didn’t get any horrible surprises when the market rocketed with prices. They will always work closely with your suppliers to get you the very best deal they can. It literally saves so much stress.

Using GEAB also comes with other good things, for example, we had all our appliances PAT tested for absolutely nothing. It didn’t cost us a penny; I was shocked when this was offered as usually this is charged around £6-£8 per appliance. The service is offered free of charge
for up to 1,000 appliances. It’s another money saver, thanks to GEAB.

I don’t have anything to add that speaks of a problem with the company at all. I have never experienced any issues with my account or with the company itself, and any questions I have had are always answered very quickly.

I would highly recommend GEAB to any company that is looking to save money on their utilities. The friendly, experienced staff are always happy to help and will always do their utmost to find you the best possible deal.

Derby, East Midlands