“The level of professionalism and insight was outstanding. They understood our needs and not only got our initial company the very best deal, but also the other five companies within our Group, saving us hundreds of thousands of pounds.” – SLA Key Account
Managing business energy isn’t simple anymore. Prices move daily, compliance rules keep changing, and hidden costs can creep into contracts. For larger or more complex businesses, staying on top of it all takes time, expertise, and constant monitoring – time most teams don’t have.
That’s why we created our Service Level Agreement (SLA) – a formal customer care contract that guarantees the highest level of ongoing support. Every SLA is backed by a strict Non-Disclosure Agreement (NDA), giving you complete confidence that your data, your contracts, and your strategy remain confidential and protected. With an SLA, you don’t just get advice – you secure a binding commitment.
We’ll proactively manage, monitor, and review every aspect of your energy strategy, from renewals and compliance to sustainability and risk management. Our in-house Trading Team and analysts work on your behalf, ensuring contracts are always aligned to your business needs, while protecting you against market volatility.
In-depth energy meter bill validation across all your business sites.
We’ll provide you with a full report detailing energy consumption, wastage, and the results of any sustainability solutions implemented. This will include a 12 month forecast, helping you reach your net zero goals.
This report shows your pricing against the market, so you can keep track of your procurement plan.
We’ll monitor all aspects of your energy, including KVA reporting, and give you quarterly feedback.
This review includes consumption analysis, spending analysis and, a 12-month forecast.
This review includes an energy bill validation, consumption analysis, sustainability strategy check-in and savings prediction report.
Weekly consumption data from your meters to allow for better and quicker decision making.
We will respond to all queries or concerns within 24 hours, with a view to resolving the issue as soon as possible.
A dedicated Account Manager offers expert 1-1 support and guidance for your business throughout your contract.
With our strong supplier relationships and direct points of contact, we take care of any queries or concerns on your behalf.
You will have access to live market checks from our Trading Team at any point in your contract.
We will keep you informed of all energy compliance requirements and notify you of contract end dates before point of renewal.
We offer up-to-date training to your employees, helping you improve all aspects of energy efficiency in-house.
Unique to your business, we supply a risk management strategy combining market insights and years of industry experience.
Covering all aspects of your business utilities, we develop a strategy unique to your needs.
Access to advantageous pricing and additional bespoke products for your business.
Water rates and compliance review for all your business sites.
The testing of portable equipment and everything that is attached to the electrical wiring system, whether on or off-site.
ESOS is a mandatory energy assessment program for large organisations in the UK, designed to help identify cost-effective energy-saving measures.
An EPC rates the energy efficiency of a building and provides recommendations for improving its energy performance.
SECR is a government initiative requiring large UK businesses to report their energy consumption and carbon emissions.
A DEC provides information on the actual energy consumption of a public building and its energy efficiency over time.
A TM44 inspection assesses the efficiency of air conditioning systems, ensuring they operate effectively and comply with energy regulations.
If you’d like to learn more about our Service Level Agreement (SLA) and how it can benefit you, please fill in your contact details below to book a callback at a time and date that works for you. Alternatively, you can email us at sla@geab.com or call us on 0191 303 7750, and we will be happy to walk you through the details and answer any questions you may have.