About Us:
At the Green Energy Advice Bureau (GEAB), we are passionate about driving the transition to a more sustainable future. As a leading consultancy in the renewable energy sector, we empower customers to navigate the energy market to implement eco-friendly strategies. We are on a mission to power business results through sustainable energy solutions, delivering unmatched efficiency and performance. Our values underpin this mission and everything we do.
Job Overview:
We are delighted to be recruiting for a Complaints and Compliance Coordinator to join our Specialist Services Team. This role is central to managing complex customer issues and preventing escalation into formal complaints, while ensuring compliance with internal processes and industry standards.
This is a fast-paced, customer-focused role suited to someone who has a good understanding of the energy industry and is resilient, adaptable, and confident managing their own workload independently, within a supportive and collaborative team environment.
Your Mission:
- Acting as the first point of contact for complex customer issues, delivering timely, fair, and effective resolutions to prevent escalation into formal complaint
- Managing cases in line with internal service level agreements (SLAs), prioritising workload effectively to meet deadlines
- Liaising with customers, suppliers, and internal stakeholders to ensure clear communication and resolution of issues
- Investigating and validating Change of Tenancy (COT) cases, ensuring accuracy, compliance, and correct processing
- Identifying trends, root causes, and recurring issues to support continuous improvement and reduce future complaints
- Working collaboratively with wider teams to maintain high standards of customer service and regulatory compliance
- Maintaining accurate records and documentation in line with compliance and audit requirements
Key Competencies:
- Excellent verbal and written communication skills, with the confidence to handle challenging customer conversations
- Strong problem-solving ability, using creative and pragmatic solutions to resolve issues effectively
- Ability to prioritise and manage your own workload, working to defined internal SLAs in a fast-paced environment
- Resilience and patience, with the ability to remain calm and professional when dealing with complex or sensitive customer issues
- Comfortable and willing to adapt to change, responding positively to evolving processes and priorities
- Ability to work effectively as part of a wider team, while also confidently managing individual responsibilities independently
- High attention to detail and a strong commitment to compliance and accuracy
- Previous experience in complaints handling or a customer-facing role is desirable
- Knowledge of the Energy industry is essential
Benefits:
- Industry competitive salary
- Monday – Friday office based in Sunderland
- Free on-site parking
- Generous holiday allowance plus bank holidays
- Professional and Personal Development Fund
- Phenomenal office culture!
This is a fantastic opportunity for an ambitious professional with a strong network in the energy or sustainability sector, looking to join a dynamic, results-driven team based in Sunderland.
About Us
At The Green Energy Advice Bureau, we do things differently. Our focus isn’t just on transactions – it’s on building long-lasting relationships with our corporate clients. We take a strategic, consultative approach, tailoring our energy solutions to suit each client’s unique needs. As our Corporate Key Accounts Division continues to grow, we’re now looking for an experienced Business Development Manager to join our team and help drive further success.
The Role
You’ll be responsible for developing relationships with large corporate energy users, identifying new opportunities, and delivering tailored solutions that align with each client’s sustainability and commercial goals.
We’re particularly interested in individuals who have:
- A proven business development track record in energy or sustainability, ideally working with corporate-sized businesses
- A strong understanding of ESG, market dynamics, and the wider energy landscape
- Excellent communication and stakeholder management skills
- A revenue-focused mindset and a genuine passion for driving results
- Experience with fixed and flex frameworks (advantageous)
- The ability to build a strong pipeline of corporate customers
What’s in it for You?
- Commissions up to 30%
- Monday to Friday, 08:30am – 16:30pm
- Early Friday finishes
- Generous breaks. 15 mins morning & afternoon + 45 mins for lunch
- 23 days holiday + bank holidays + fully paid extra time off in December (Last year, the teams finished 29th November and didn’t return until January – and no, we don’t ask you to “keep back” annual leave!)
- Sell annual leave options
- Free private healthcare
- Up to £40/month broadband allowance (no catch – just submit your bill)
- Themed incentives, team nights out, summer & Christmas parties
- Exciting rewards such as Wembley trips, Cup Finals, hospitality suites, Vegas holidays, and more
- Generous referral scheme
- Salary increases incentives
- A phenomenal office culture – themed days, fun incentives, and a genuinely supportive environment
The Green Energy Advice Bureau are one of the regions longest serving consultancies, providing support to businesses throughout the northeast and the UK.
As one of the North East’s leading employers, we pride ourselves on offering incredible positions at our central Newcastle site. Our fast-paced and elite-level packages enable you to become the best version of yourself with an unrivalled environment, industry leading training and the most consistent commission cheques of any consultancy in the UK, allowing you to earn up to 30% commission from Day 1.
Benefits & Perks
- Competitive Salary: Open to negotiation depending on industry experience.
- Exciting incentives: From cash rewards to spot prizes, we believe in celebrating your achievements in style. Enjoy a range of enticing incentives that recognise your hard work and motivate you to reach even higher.
- Generous holiday package: Take advantage of 23 days of holiday (plus bank holidays) to recharge and rejuvenate. We even offer extra time off during the festive season with performance and role-dependent opportunities for time off in December. Maximise your time away while enjoying a non-absence day off bonus which increases your holiday allowance.
- Culture perks and self-development fund: At GEAB, we foster a vibrant work culture. Our jam-packed culture calendar brings exciting events like monthly office themes and food trucks to keep the energy high. Plus, we invest in your personal and professional growth with our Better Yourself development fund.
- Fun and celebrations: We know how to have a good time! Enjoy summer and Christmas events where you can connect with colleagues, unwind, and create lasting memories.
We believe in recognising and rewarding our dedicated salespeople with additional perks like wedding leave, home broadband coverage, employee assistance programs, and much more.
While we provide a competitive starting salary of up to £45k, it’s the commission structure that truly sets us apart. Our industry-leading commission structure ensures that your efforts translate directly into financial success. Take control of increasing your basic salary through your outstanding performance and our salary matrix.
Your Role
- The purpose of this role is to complete outbound B2B cold calling to build and maintain relationships with potential customers across the UK with an aim to assist them with their energy management needs, offering bespoke solutions to save customers money, time and reduce their carbon footprint.
- Full 360 Sales Cycle. Energy Consultants create and develop B2B leads, selling available services and products to clients ranging from SME – high value/corporate.
- Provide excellent customer service to existing and new clients.
- Provide high levels of internal and external customer care and bring to the attention of your manager any problems that arise on an ongoing basis.
- Be responsible for and manage a calling strategy – industry and geographical.
- Build and maintain relationships with customers and stakeholders alike.
- Present a supportive, positive, and enthusiastic attitude towards the job, the company, and your colleagues.
Who We’re Looking For:
- Someone with a minimum of 12 months experience as an energy consultant consistently hitting target.
Role Specifics:
- Job Type: Full-time
- Salary: Negotiable
- Work Schedule: Monday to Friday (No weekends)
- Additional Pay: Bonus scheme, Commission, Performance bonus
To apply, please send your CV to careers@geab.com
The Green Energy Advice Bureau is dedicated to providing sustainable energy solutions that align with the financial and environmental objectives of our customers. We’ll do this by welcoming high-performing individuals dedicated to helping businesses overcome the challenges they face with their energy needs. Focused on the revenue and growth of every individual at GEAB we’re investing heavily in cutting-edge lead generation systems and best-in-class sustainability solutions. We are here to redefine the energy sector, setting new standards.
Redefine Your Career and the Energy Industry We’re seeking individuals who, like you, have the ambition to redefine their careers and the energy industry. You’re here to provide tailored energy solutions that align with the financial and sustainability needs of discerning customers. The aim is to attract larger customers with extensive business portfolios who need innovative solutions for their future energy needs. You’ll have the platform and cutting-edge, industry unique, tools to bring your vision to life, helping to create the experience that will separate you from the pack.
Benefits & Perks
- Exciting incentives: From cash rewards to spot prizes, we believe in celebrating your achievements in style. Enjoy a range of enticing incentives that recognise your hard work and motivate you to reach even higher.
- Generous holiday package: Take advantage of 23 days of holiday (plus bank holidays) to recharge and rejuvenate. We even offer extra time off during the festive season with performance and role-dependent opportunities for time off in December. Maximise your time away while enjoying a non-absence day off bonus which increases your holiday allowance.
- Culture perks and self-development fund: At GEAB, we foster a vibrant work culture. Our jam-packed culture calendar brings exciting events like burger vans and doughnut days to keep the energy high. Plus, we invest in your personal and professional growth with our Better Yourself development fund.
- Fun and celebrations: We know how to have a good time! Enjoy summer and Christmas events where you can connect with colleagues, unwind, and create lasting memories.
We believe in recognising and rewarding our dedicated salespeople with additional perks like wedding leave, home broadband coverage, employee assistance programs, work anniversary gifts, and much more.
While we provide a competitive starting salary of up to £40k, it’s the commission structure that truly sets us apart.
You’ll earn from Day 1. Our industry-leading commission structure ensures that your efforts translate directly into financial success. Take control of increasing your basic salary through your outstanding performance and our salary matrix.
Your Role
Your role is pivotal in our mission. You’ll work Monday to Friday, from 9 am to 5 pm, and your responsibilities include:
Engaging Potential Customers: You’ll be the voice connecting with potential customers throughout the UK, introducing them to the array of value services we offer.
Outbound B2B Cold Calling: Your primary task is to establish and maintain relationships with potential customers across the UK. Your aim is to assist them with their energy management needs, offering tailored solutions to help them save money, time, and reduce their carbon footprint.
Customer Service Excellence: You’ll be providing top-tier customer service to both existing and new clients, ensuring their needs are met promptly and effectively.
Strategic Calling: Develop and manage a calling strategy that considers industry dynamics and geographical factors to maximise your outreach and impact.
Relationship Building: Your role involves building and nurturing relationships with customers and stakeholders alike, fostering trust and collaboration.
Positive Attitude: Maintaining a supportive, positive, and enthusiastic attitude towards your job, the company, and your colleagues is key to success in this role.
Administrative Management: You will also be responsible for the day-to-day administrative tasks associated with your role.
What we want:
- A minimum of 6 months of experience in a sales-driven environment. (Energy Industry experience is preferred).
- Motivated, resilient, hardworking, driven and relationship-focused with a thick skin.
- Results-driven mindset with a focus on meeting and exceeding targets
- Resilience and persistence in handling objections and rejections
- Excellent negotiation and persuasion abilities
- Strong problem-solving and decision-making skills
To apply, please send your CV and Cover Letter to careers@geab.com
