Understanding Letters of Authority

Never come across a Letter of Authority (LOA) before? Or has it just been a while since you last signed one? Not to worry! In this guide, we’ll run through exactly what an LOA is, why we need one, and all of the different permissions it grants us when it comes to managing your utilities. 
What is an LOA?

A Letter of Authority, or LOA, is a legal document that, once signed, allows us to manage your utilities, including gas, electricity, and water, on your behalf. In essence, it is written permission for us to r represent your business and engage in pre-agreed actions with third-party companies.

This can include liaising with suppliers, accessing your meter information, or even dealing with any complaints you might have with your current contract. It does not tie you into any obligations; however, it is an essential part of the process and allows us to complete our work to the highest standard.

Why is an LOA important?

A considerable benefit of having a signed and valid LOA on record is the stress relief it can bring for you and your business. By allowing us authority to act on your behalf, you can focus your attention elsewhere while our expert team handles almost every aspect of your utility management. This way you not only save time and effort, but you know your utilities are in safe hands.

A signed LOA also means that we can provide advice much more effectively. Thanks to greater access to your usage information, we can prepare more accurate quotes, tailor deals specifically to you and deliver dedicated support based on your unique circumstances.

What does an LOA allow energy brokers to do?

A signed LOA allows us to carry out several actions on your behalf, including:

1. Obtain automated metering information from any 3rd party industry data provider/collector

By giving us access to your metering information, we can assess your usage patterns and make more informed decisions about saving money and becoming more sustainable. We can also compare your bills with your usage to ensure you have been charged the right amount.

2. Request and receive current and historical account information, including consumption history, supply numbers, pricing details and contract end dates, for comparison purposes

This simply means we can retrieve your utility data from your suppliers, allowing us to prepare the best possible contract solution for your business in terms of cost, efficiency, and compatibility. Another key benefit is that we can directly retrieve this information rather than having to ask you to spend time pulling it together for us.

3. Submit contracts signed by you on your behalf

Not only will we handle the preparation of documents for you to sign when appropriate, but we will also submit them directly to the necessary suppliers to ensure a quick and straightforward process.

4. Issue termination notices about existing supply contracts on your behalf

If you have decided to switch suppliers, we can handle the exchange for you, ensuring there is no downtime between contracts and no loose ends. This means no more awkward conversations with suppliers or surprise bills.

5. Manage day to day customer service/billing queries including any objections or rejections regarding a transfer

If any problems arise while implementing your new contract, we can handle them in your place to prevent delays. We can also track your billing and resolve anomalies to keep you paying the right amount.

6. Manage meter queries, including installs and meter exchanges

Keeping your meters in good working order and taking advantage of technological advances are crucial to keeping you ahead of the curve. We can advise and deploy upgrades/maintenance work for your meter to ensure you have the best technology at your disposal and that it works as in

How long is an LOA valid for?

LOAs are valid for 12 months, meaning that we may request that you re-sign them annually. This is important even if we have already arranged your utility contract, as we can continue to monitor your usage to make improvements, deal with supplier problems on your behalf, and provide dedicated customer support with anything else you might need.

Anyone registered to handle the business utility account can sign an LOA. However, it is considered best practice that a business owner or director be the signatory.